New Emergency Number of Samoa
  • As of 1 January 2018, the Samoa Emergency numbers 994, 995 & 996 will no longer be available and will be replaced with 911
  • E amata atu i le Aso 1 Ianuari 2018 ona le toe faaaogaina numera o le 994,995 & 996 mo faalavelave faafuase’i, ae o le a sui i le 911

History

The Office of the Regulator is Samoa’s Regulator for the telecommunications, broadcasting, postal and electricity sectors.
The Organisation was established in 2006 under the Telecommunications Act 2005 to provide regulatory services for the telecommunications sector in Samoa. However, the Broadcasting, Postal Services and Electricity Acts 2010 were subsequently approved by Parliament, which also provide regulatory framework for these sectors. 

Our Vision

A society where all consumers and participants experience the benefits of well-regulated ICT, postal and electricity services.

Our Mission

To facilitate and promote the best interests of consumers and participants in the ICT, postal and electricity sectors through the best combination of competition and effective regulation. 

Organisational Structure

The Office of the Regulator has an approved establishment (including the position of the Regulator) of 22 positions organised into five divisions.

1. Regulatory & Consumer Services – undertakes regulatory oversight, market analysis and consumer affairs functions in the sectors within the mandate of the organisation. For these sectors, the responsibilities of the division include overseeing licensee compliance, market monitoring, managing issues arising from anti-competitive behaviour, price regulation, access and interconnection, consumer complaint resolution, quality of service and universal access.

2. Electricity Division – responsible for electricity industry licensing, electricity tariff determination, establishing and monitoring electricity technical standards, and developing and enforcing appropriate electricity sector regulations.

3.  Spectrum & Technical Services – undertakes all spectrum management and technical duties of the organisation associated with the communications sector, including the monitoring of spectrum usage, interference complaints management, equipment type approval and numbering management.

4.  Corporate Services – provides support in administration, finance, human resource and other corporate services to the Office.

5.  Legal – ensures that the legal requirements in the various legislation are complied with and provides legal advice on all matters relating to the Office.

The Organisation Structure is depicted below:


 

Specific Contact Information:

 Contact Us                       

Regulatory & Consumer Services Division: 
Mr. Tafesilafa’i Ipiniu Filipo
ACEO-Regulatory & Consumer Services
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Electricity Division:
Miss Perelini Lameko
ACEO-Electricity Sector
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Spectrum & Technical Services:
Mr. Leiataua Eteuati Eteuati
ACEO-Spectrum & Technical Services
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Corporate Services: 
Miss Faalelei Sua
ACEO-Corporate Services
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Legal Division:  
Mrs. Fesola’i Cecily Faasau-Iakopo
ACEO-Legal Division 

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Please address all correspondences to:

Lefaoali'i Unutoa Auelua-Fonoti

Regulator

Office of the Regulator

OOTR Building, Mulinuu

Apia

Samoa

Postal Address: Private Bag, Apia, Samoa

Telephone number: +685 30282

Facsimile number: +685 30281

General Enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.